How To Use Twitter For Business Purposes
A few weeks ago I wrote a post about how to use blogs to build your ebusiness. Today, I want to do the same for Twitter.
Again, I will make it clear from the outset that I’m no social media expert. I am writing from common sense and instincts here.
Twitter has gone mainstream. Everyone’s talking about it; it’s all over the media and companies are falling over themselves to get involved. Name any company, from the global giants to the local taco business. We have the celebrities, and we also have the average Joe’s. Everyone is going Twitter-crazy.
Business people with limited budget and resource will often ask whether they should use Twitter: what will it do for them, how should they use it, and is it worth the time involved? Is it a good Internet marketing tool?
For a small business, using Twitter is more about customer or prospect engagement than advertising or branding. However, by engaging customers and building a rapport, your brand becomes even more visible.
Twitter – like all social media - is all about creating conversations, rather than pushing out a one-way message. It can be an incredibly useful way of engaging with customers, prospects or influencers such as analysts or journalists or even your critics.
But as with any activity, assess the merits of using it before you jump in. Ask yourself the right questions. What would be your main objective? Who are the people you want to reach? Are they (or their influencers) using Twitter (or are they likely to start soon - remember, it’s a fast-growing platform)? And do you want to start two-way discussions with them? Do you have the time to facilitate this two-way discussion in a consistent and sustainable way?
If the answer to these is no, then perhaps Twitter is not for you.
But if you are interested in talking to (not at) your audiences, then Twitter offers a simple, effective way for you to engage with and respond to people, really fast.
Using the search.twitter.com tool, you can find out what customers or prospects think about a company, or issue. It gives you the opportunity to respond directly to ideas and complaints; thank people for positive feedback; test new ideas for products or services; keep your target audiences up to date with news; or just keep involved with what people are doing in your industry. The good thing is that it can all be fun!
The best part about using Twitter is that it is free!
If you are going to get involved with Twitter, make sure you do it properly. Don’t bore people to death with what you had for breakfast, or use it as a glorified RSS feed. Your tweets should have a personal feel to them. No one wants some endless and meaningless RSS feed from your website, forum etc.
Send tweets about things that your audience will be interested in, and people interested in your area, industry, niche etc’ll soon follow you.
Tweet regularly, but not obsessively. Don’t pest people with your tweets. Think of it like a conversation at a party: no one likes the person who says nothing, nor the person who just can’t seem to shut up!
You can follow on Twitter at:
http://twitter.com/ebusinessnames
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